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Calisa Designs

Welcome to Calisa Designs

Frequently Asked Questions

 How can I get a coupon?


 Sign up on our mailing list or follow us on Facebook and we will keep you updated on sales. Every time we have a new sale, you will receive a coupon code. 

  

Where do I enter a coupon code?

When you are ready to complete your order, go to the checkout page and you will see a box to add coupon code and click on apply coupon button.

  

Why do I need to provide my email and phone number when I order?

Your information stays private with us.  It is important to have a way to contact you about your order if needed. Sometimes inaccurate credit card information or address location can be entered and we need to contact you. We want to make sure you receive your precious jewels smoothly and quickly!   


Will my data be used by other third parties? 

 We value your trust. Your personal details will never be shared or sold to any third party vendors.


How will I know if my order has been shipped? 

As soon as your order ships from our warehouse, our system automatically sends you a shipping confirmation email with your USPS tracking number. Click on the tracking number and you can access the location information

  

When will my order arrive?

The arrival of your package should take within 3 days, although typical shipping times are 2 days.


Who ships my items?

Your items are shipped by our fulfillment center in Pawtucket, Rhode Island, 

   

Returns

We appreciate your business and want you to always have an exciting shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange it within 30 days from the date you received your package. Returned jewelry needs to be in its original condition, and not show any sign of wear, damage, or alteration.  If you receive a refund, the cost of return shipping will be will also be refunded to you.

    

To exchange or return your item, send us an email at sales@calisadesigns.com and send your item to: 

Calisa Designs

80 Fountain Street

Suite 204

Pawtucket, RI 02860


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  Returns are inspected and processed by our returns department within 2 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended.   We do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period.   Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment.

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